Orchard House B&B - Terms & Conditions

We hope you enjoy your stay with us. Please contact us if there is something you need to discuss – we will do our best to be flexible.

Arrival and Departure

Check in time is usually between 3 pm and 7pm, unless by arrangement. We ask that you vacate your room by 10.30 am on the morning of departure.

Car Parking / bicycle storage

There is parking available for guest use at the front of the house. A lockable garage is available for overnight storage of guest bicycles on request, by prior arrangement. Although Ledbury is a very safe place, please note that vehicles are left at owner’s risk and that we accept no liability for loss, damage or theft.
A 7KW electric car charge point is available for guest use, you are advised to let us know in advance if you wish to use it. We cannot guarantee that it will be available at all times.

Cancellation by guest

In the event of cancellation with seven of more days notice there is no charge and any deposit will be refunded. If the cancellation notice period is between two and six days before the booking, the cost of the first night’s stay will be charged. If less that two days notice is given, or if the guest does not turn up, then we reserve the right to charge the full amount of the stay if the room(s) cannot be re-let.

Cancellation by us

We would only cancel if the accommodation was unavailable for reasons beyond our control. We would attempt to offer to arrange alternative accommodation or refund any monies paid by you. Except in exceptional circumstances, our liability would not extend beyond this refund.

Staying at Orchard House

Use of swimming pool

Guest are welcome to use the swimming pool between the hours of 7 -10 am and 3-8 pm, in season. Drinking glasses and alcohol must not be taken into the pool enclosure for safety reasons. Guests are advised that swimming is entirely at their own risk.

Damage and breakages

We ask that guests look after our home and property. Please report any damage or if you accidently spill something, as this is much easier to deal with at the time. We do not charge for minor mishaps, accidents happen to all of us, but reserve the right to make a charge if there is significant damage or missing items that need to be re-placed.

Smoking

Smoking including the use of e-cigarettes is not permitted in the house. Offending guests may be asked to leave immediately and be liable for professional cleaning of room(s).

Termination Policy

We reserve the right to terminate an individual’s stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others.