Orchard House B&B - Privacy Policy

We value and respect the privacy of our customers and website users and we take data protection seriously. We are committed to do everything possible to ensure that personal data is kept safe and secure at all times.

What information we collect about you

When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to secure the booking / take deposit. Where appropriate we also require passport number and next destination address for non-commonwealth visitors at registration. Registration forms are kept safely in a locked filing cabinet. We are required to keep these registration details for a year and show them to a police officer if they request to see them. We will destroy registration forms 12 months after your stay.

How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card. We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay. For guests who do not use email we confirm bookings by post. We will only use your telephone number to contact you in an emergency and/or we have been unable to contact you by email.

How is your data stored

We keep transactional and invoicing records for a minimum of seven years as required by HMRC. Payment details (credit/ debit card numbers) are never stored electronically and are destroyed immediately after payment transaction.
Any personal data collected via our website is held within a secure, password protected system, only authorised users with valid user names and passwords have access to the data held on this system. The system is stored on a secure server that is located in a secure UK data centre where only authorised personnel have access to the building.

Marketing

We do not pass guest details on to anyone else for marketing. You will only receive emails from us in relation to your stay. Access to your information If you have concerns or queries about the use of your data, or would like to request a copy of the information we hold about you, please email us at enquiries@orchardhouseledbury.co.uk.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies. See www.aboutcookies.org for more information.

Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Complaints

If you believe that our processing of your personal data infringes data protection laws then you have the right to complain to the supervisory authority responsible for data protection. You will need to contact the appropriate authority in your EU country of residence, In the UK the supervisory authority is the ICO.

Policy Changes

We regularly review our privacy policy. Last reviewed 14/5/2020.